Events

Registration FAQsPTMA features interesting speakers and meaningful topics at our monthly meetings. Meetings are held the third Wednesday of each month, usually at the Marriott NW - 3233 NW Loop 410. Which is at Loop 410 and IH 10. Registration begins at 11:15, Lunch at 11:30, and the Program lasts from 12 Noon to 1:00 PM.

THE FINE PRINT: Guests are welcome. Simply register online, and a fee of $40, which includes the luncheon, can be paid online at time of registration or collected at the door. We accept major credit cards**. For more information you can email ptmasa.treasurer@gmail.com. We look forward to meeting you! Monthly meetings are always free to PTMA members, but please remember to register online.


**A flat processing fee of $5 per transaction will be added to PayPal and credit card transactions to cover the fees paid by PTMA

Upcoming events

    • 18 Jul 2018
    • 11:15 AM - 1:00 PM
    • Marriott Northwest - 3233 Northwest Interstate 410 Loop Frontage Road, San Antonio, TX 78213
    • 25
    Register

    July PTMA Meeting 




    Alan Meadows, NICE 

    Alan is a native and current San Diegan and has nearly 15 years of selling experience in the enterprise software space.  Within the areas of performance enhancement and automation, Alan finds passion and fulfillment in delivering quantifiable and tangible results to his clients and employers. 

    Alan obtained his Bachelor’s degree in Political Science from the University of California, San Diego (UCSD) in 1995.  After graduation, Alan began his sales career in advertising sales and then subsequently in the commercial insurance business where he focused on Worker’s Compensation and Employers Liability Insurance. Then in 2006 while living in San Francisco, Alan began a career in enterprise software working at Witness Systems and selling Workforce Optimization solutions primarily focused on improving efficiencies within the contact center. 

    While driving value is most important in Alan’s professional life, he likes to spend quality time with his family and friends.  Whether it be out on the golf course, at a fun dining experience or spending time with loved ones, Alan tries to achieve the kind of work-life balance that we all know is important whenever possible. 

    After stops at Witness, Verint, Uptivity, InContact and most recently Calabrio- Alan most recently joined NICE Systems in October, 2017.  Through having honest interactions and providing customers very real solutions to complex business challenges, Alan now finds himself as an advocate of Robotic Process Automation- the next frontier of optimization.



    • 19 Sep 2018
    • 11:15 AM - 1:00 PM
    • Marriott Northwest - 3233 Northwest Interstate 410 Loop Frontage Road, San Antonio, TX 78213
    • 45
    Registration is closed

    September PTMA Meeting 

    Social Recruiting Strategies for Your Contact Center


    Milan Batinich, Director, ProCall Recruiting 


    Milan Batinich has worked in the Contact Center and Recruiting industries for the past 12 years. As a practitioner, he served in leadership roles for several Financial Service, Insurance, and BPO organizations. As the Director of Operations for ProCall Recruiting, Milan partners with his clients to ensure their staffing and recruiting needs are not just met, but exceeded. Milan resides in Evansville, Wisconsin with his wife Sarah. Milan is active in his community as an Associate Pastor for his church, and as a guest instructor at colleges in the area.


    Milan will cover how in a tight labor market, it becomes difficult to recruit the “right fit” employee that will ensure long term retention.  As social media continues to evolve, we are given recruiting tools that we did not have previously.  We will be discussing effective social recruitment strategies on platforms such as; LinkedIn, Facebook, Instagram, & Twitter.  We will also talk through proven intake processes of those candidates to ensure high retention in the Contact Center industry.  



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