PTMA's Mission

Welcome to PTMA

To foster the success of South Texas Contact Centers, promoting the development of people, operations and customer experience through networking & education.


Upcoming events

The Business of LeadershipTM

Intended Audience: Supervisors, Team Leaders, New Managers, and employees preparing for a promotion or a new career with your company.

Course Duration: Ten, 3 hour sessions will be held bi-weekly beginning in July and concluding in November. (Training will be held during the work week and between the hours of 1:30pm and 4:30pm)

Course Overview: This powerful development program provides a practical and reliable means to advance individual contributors to supervisory and management positions or to get new management up to speed.

 

PTMA Lending Library

We are excited to announce an opportunity for member organizations to borrow the generational DVD set introduced in 2014. 

Jason Dorsey : Fast Start to Managing Generations

Members may borrow the DVDs for a one month period. 

Please click on the link below to be added to the reservation list.  Requests will be fulfilled in the order received.  

DVD Reservation Request Form

Learn more about PTMA


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    Best practice ideas for your business
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